For our customers, having immediate access to genuine parts is critical and we are committed to ensuring the fast and efficient turnaround of any parts order received.
24/7 Parts Support
CLAAS Harvest Centres are committed to having the right part, at the right time to ensure that you keep operating at maximum efficiency. In most cases, ordered parts can be delivered to your farm within 24 hours. In urgent cases a part can be delivered to a machine on the same day it is ordered and CLAAS Harvest Centres operate a 24 hour parts hotline during harvest season.
Genuine Parts Availability
CLAAS Harvest Centres stock an extensive inventory of spare parts, ensuring you have immediate access to what you need, when you need it. Our dealership parts specialists can determine ‘real time’ parts availability, check prices and place orders from our national warehouses located in Christchurch and Melbourne. Across the CLAAS Harvest Centre retail network, our business carries more than 50,000 product lines across New Zealand and Australia. We pride ourselves on one of the best and fastest international freighting arrangements which allow us to get parts from Europe to you, when you need them.
Our parts staff have access to a range of information technology systems to provide our customers with exceptional service. These include:
Partslink- a ‘real time’ online parts inventory and ordering system.
Electronic links to courier companies for prompt dispatch and easy tracking.
RF Scanning to allow for fast and efficient receipting of goods, greater accuracy and ease of invoicing.
Parts visibility across the dealership network via Pronto for greater parts availability across New Zealand and Australia.
Our wholesale warehouses have electronic access to our OEM suppliers in Europe meaning fast service for you, when you need it.
Our Parts Team is committed to having the right parts in stock, at the right time and our mission is to get those parts to your farm as quickly as possibly so you can get up and running again in no time.
"We've been running German machinery for years, going back to GRIMME potato planters, destoners and harvesters. Nearly all of our machinery is German, simply because it's good quality and because of the service we get from CLAAS Harvest Centre."