Service Manager - Dalby

Job Type: Full-time
Job Status: Sourcing
Posted: 15/09/2023
Company: CLAAS Harvest Centre Dalby

Job Description

• $$$ - Attractive Salary Package including company vehicle
• Rare opportunity to join a successful family-owned business
• Grow your career with ongoing training and development
• Location: Dalby, QLD

The Company:
Established in 1975 and now operating as the largest privately-owned distributor of farm machinery in Australasia the CLAAS Harvest Centre network represents some of the world’s leading farm machinery brands, including CLAAS, AMAZONE and JCB via a network of 32 dealers throughout New Zealand and Australia.

About the role:
We are on the lookout for a highly motivated and enthusiastic Service Manager. This role will report to the Branch Manager and will require the ability to develop and implement strategies and initiatives that will drive efficiency, quality, and cost reduction within our dynamic service department.

Our ideal candidate will effectively manage the day-to-day work of the service team. In addition will have exceptional leadership skills with the ability to set clear performance objectives and provide ongoing coaching and feedback to maximize team efficiency and individual development across our growing service team.

Responsibilities:

• To manage and direct the day-to-day work of the service team to ensure that work is carried out in a professional and timely manner
• Provide workshop and remote technical support to the service team as required
• Be responsive as the first point of contact for clients, management and your team including some afterhours support
• Confidently connect with and nurture your team by providing ongoing leadership to inspire and motivate
• Set clear performance objectives and provide ongoing coaching and feedback to maximize team efficiency and individual development
• Ensures that the service team is recruited, inducted, trained, motivated, managed and exited in accordance with company policy
• Develop and implement internal and external customer service strategies to enhance overall customer experience
• Identify areas for improvement throughout the service department and implement appropriate action plans
• Collaborate with other department heads to ensure seamless coordination of customer service including the assembly and pre-delivery checks on new machinery and the reconditioning of used machinery
• Consistently and actively promote, and always abides by the company Health and Safety policy

  
Requirements:

• Qualified Heavy Diesel Mechanic
• Strong Agriculture industry background and knowledge
• Minimum of 5 years’ experience in a successful leadership role
• Excellent leadership, communication, and customer service skills
• Posses’ strong customer service, communication, and interpersonal skills
• The ability to liaise and interact with all levels of staff and management
• A positive and outward approach to others with the ability to contribute to creating a positive team environment
• Analytical, well organised, structured and outcomes-focused
• Self-motivated with a good work ethic
• Valid driver’s licence
• Intermediate computer skills - Microsoft office and system savvy

How to Apply

Are you CLAAS?
In It Together, Front Up, and Keep Growing form the backbone of what is a dynamic business, providing a challenging and stimulating environment. Family is key to us – We’re a family-owned business, we employ people with families to care for, and our purpose is to provide resources and support to families in the farming community to enable their success as they feed our world.
We are looking for people who share our values! If this sounds like you, APPLY today for this rare opportunity to avoid the disappointment of missing out!

If you have any questions about this listing, please email our CLAAS Harvest Centre HR representatives.