Workshop Manager - Hamilton

Job Type: Full-time
Job Status: Sourcing
Posted: 3/04/2024
Company: CLAAS Harvest Centre Waikato

Job Description

Why work with CLAAS:

• Since 1975, we've been a family-owned supplier and distributer of the best combines, foragers, and hay equipment
• A Proud representative of global agricultural leaders like CLAAS, VADERSTAD, and JCB, our network spans 32 dealers across New Zealand and Australia
• Our well-equipped facilities are strategically situated in the heart of Australia’s busiest agricultural hubs
• We provide our team with access to valuable international knowledge, resources, career pathways, and a genuine commitment to their development
• We’re stable, we’re organised, and we’re focussed on the safety and wellbeing of our team members

About this exciting role:

Reporting to the Operations Manager and working in conjunction with our Service Manager, the Workshop Manager will effectively manage the day-to-day work of the service team whilst providing continuous coaching and feedback to enhance the workshop team efficiency and individual development.

Other responsibilities include:

• Develop and implement internal and external customer service strategies to enhance overall customer experience
• Provide workshop and remote technical support to the service team as required
• Be responsive as the first point of contact for clients, management and your team including some afterhours support
• Identify areas for improvement throughout the service department and implement appropriate action plans
• Set clear performance goals and offer consistent coaching and feedback to enhance both team efficiency and individual development
• Collaborate with other department heads to ensure seamless coordination of customer service including the assembly and pre-delivery checks on new machinery and the reconditioning of used machinery
• Consistently and actively promote, and always abides by the company Health and Safety policy  

Requirements:

• Qualified Heavy Diesel Mechanic
• Strong Agriculture industry background and knowledge beneficial
• Analytical, well organised, structured, and outcomes-focused
• Strong customer service, communication, and interpersonal skills
• Self-motivated with a good work ethic
• Intermediate computer skills - Microsoft office and system savvy

How to Apply

Are you CLAAS?
Family is key to us! We’re a family-owned business, we employ people with families to care for, and provide resources to support families in the farming community enabling their success as they feed our world.

In It Together, Front Up, and Keep Growing form the backbone of what is a dynamic business, providing a challenging and stimulating environment.

We are looking for people who share our values if this sounds like you - apply today or call Cherie Crews for a confidential conversation: +64 3 266 0254.

If you have any questions about this listing, please email our CLAAS Harvest Centre HR representatives.