Parts

Our commitment to you

For our customers, having immediate access to genuine parts is critical and we are committed to ensuring the fast and efficient turnaround of any parts order received.

Parts Support

We operate a parts hotline during harvest season, and our dealership parts specialists can
determine ‘real time’ parts availability, check prices and place orders from national warehouses in
Christchurch and Melbourne.

Genuine Parts Availability

We stock an extensive inventory of spare parts, with more than 50,000 product lines across the
CLAAS Harvest Centre network. Our wholesale warehouses also have electronic access to our OEM
suppliers in Europe.

Supporting technology

Our parts staff have access to a range of information technology systems to provide you with
exceptional service. These include:

• Partslink- a ‘real time’ online parts inventory and ordering system.
• Electronic links to courier companies for prompt dispatch and easy tracking.
• RF Scanning to allow for fast and efficient receipting of goods, greater accuracy and ease of invoicing.
• Parts visibility across the dealership network via Pronto for greater parts availability across New Zealand and Australia.

Our wholesale warehouses have electronic access to our OEM suppliers in Europe meaning fast service for you, when you need it.

Fast delivery timelines

Our international freighting arrangements are among the best and fastest, with most deliveries done within 24 hours, or same day for urgent cases.