For our customers, having immediate access to genuine parts is critical and we are committed to ensuring the fast and efficient turnaround of any parts order received.
24/7 Parts Support
We operate a 24 hour parts hotline during harvest season, and our dealership parts specialists can determine ‘real time’ parts availability, check prices and place orders from national warehouses in Christchurch and Melbourne.
Genuine Parts Availability
We stock an extensive inventory of spare parts, with more than 50,000 product lines across the CLAAS Harvest Centre network. Our wholesale warehouses also have electronic access to our OEM suppliers in Europe.
Our parts staff have access to a range of information technology systems to provide you with exceptional service. These include:
Partslink- a ‘real time’ online parts inventory and ordering system.
Electronic links to courier companies for prompt dispatch and easy tracking.
RF Scanning to allow for fast and efficient receipting of goods, greater accuracy and ease of invoicing.
Parts visibility across the dealership network via Pronto for greater parts availability across New Zealand and Australia.
Our wholesale warehouses have electronic access to our OEM suppliers in Europe meaning fast service for you, when you need it.
Fast delivery timelines
Our international freighting arrangements are among the best and fastest, with most deliveries done within 24 hours, or same day for urgent cases.
Our Parts Team is committed to having the right parts in stock, at the right time and our mission is to get those parts to your farm as quickly as possibly so you can get up and running again in no time.