Service
Our commitment to you
Keeping you going is our number one priority. We know that our customers need their machinery to be reliable and when there is a breakdown that it needs to be fixed with minimum downtime.
Time is money and our nationwide workshop support is designed to deliver customer care that is second to none and to get you back up and running as quickly as possible.
Maximum Service, Minimum Downtime
We strive to offer a Market Leading Service backed by genuine parts availability, extended warranty, service programs, and advanced technical systems, including remote diagnosis.
Warranty
All new machinery purchased from CLAAS Harvest Centre comes with a range of warranty options
for parts and service, which entitles you to urgent support and premium customer service. Find out
your warranty options at the time of purchase.
Dedicated technicians
Our technicians are comprehensively trained in the latest technology and product developments, have access to service-specific IT systems, and above all are committed to servicing your machinery to the highest standard.
Supporting technology
Our service staff have access to a range of information technology systems to provide you with exceptional service. These include:
- iTech - an iPad-compatible service portal that allows us to schedule technicians to jobs based on their location, assign parts to jobs and acquire electronic customer sign-off of work.
- Partslink - a ‘real time’ online parts inventory and ordering system.
- CLAAS Service Online provides access to warranty and machine information.
- CLAAS WebTic provides access to technical information and expertise.
- AMAZONE Info-Portal which provides access to operators manuals, software updates, and technical information.
