Keeping you going is our number one priority. We know that our customers need their machinery to be reliable and when there is a breakdown that it needs to be fixed with minimum downtime.
Time is money and our nationwide workshop support is designed to deliver customer care that is second to none and to get you back up and running as quickly as possible.
24/7 Service Support
We provide around-the-clock harvest support backed by genuine parts availability, extended warranty, service programs and advanced technical systems, including remote diagnosis.
All new machinery purchased from CLAAS Harvest Centre comes with a range of warranty options for parts and service, which entitles you to urgent support and premium customer service. Find out your warranty options at the time of purchase.
Our technicians are comprehensively trained in the latest technology and product developments, have access to service specific IT systems, and above all are committed to servicing your machinery to the highest standard.
Our service staff have access to a range of information technology systems to provide you with exceptional service.These include:
iTech - an iPad-compatible service portal which allows us to schedule technicians to jobs based on their location, assign parts to jobs and acquire electronic customer sign off of work.
Partslink - a ‘real time’ online parts inventory and ordering system.
CLAAS Service Online which provides access to warranty and machine information.
CLAAS WebTic which provides access to technical information and expertise.
AMAZONE Info-Portal which provides access to operators manuals, software updates and technical information.
Our Service Team comprises of qualified and dedicated technicians who are committed to servicing your machinery to the highest standard. When you need us, know that we will be there.
"We’ve been dealing with the CLAAS Harvest Centre for years and their backup is unreal. They understand contractors and they really know the gear. They’ve also got an excellent parts service and it’s good to know that they are there 24/7 if we need them."